Shit Day

Oh what a crap day today has been.... At about 3-4pm ish my phone decied to display "sim card rejected" which it sometimes does due to some sort of software error, so I restarted the phone in the hope that it would get it back to normal, however, on being re-booted it decided that once i had enetered my PIN number I should not be allowed in.. After trying the SIM in another phone and getting the same error I noted that it was probably the SIM card that was bust, and so accordingly borrowed (nermal's phone and called orange customer services...

The bloke I then spoke to at customer services tried to blame the fact that my sim card was supplied with my old phone (an orange SPV that I didn't have very long about this time last year) and therefore might not be compatable with my 8310 (at this point I was scratching my chin) ok, they had to refer this to their "technical department" which is fair enough, but they wern't able to tell me when they would get back to me, they said they couldn't forward my calls (a tad inconvient when I'm on the look out for jobs) and they couldn't set me up a PIN so I could activate my voicemail to say that I was temporarily not on this number (ditto). During the call, the "customer service" agent also mentioned that it might help if I could put my sim in an SPV and see if the error occured, so I scoured the local phone shops.. one of which luckily had an SPV and instantly diagnosed my SIM as faulty after trying it and getting error 262144 - convenient

I then phoned customer services again using my old pay as you go sim from my post contract days in 1999, with which they told me that I should redial "07973 100 150" - their contract customer support line, however, upon trying it this number is not available from pay as you go phones!... at this point i was getting rather pissed off as you can imagine... ok fair enough it takes them a few days to sort out a sim failure, but -

• They can't forward calls from my contract phone to another without the phone being operative


• They won't allow me to change my answer phone greeting on my contract phone by calling CS - it has to be done from the phone - which I can't do with a broken phone

At this point I was quite pissed off, and after my 5th call (intially to PAYG customer services) telling them I was unable to call customer services, asked for a Port Authorisation Code (PAK number) so I could transfer my phone number to another operator (...O2 offer the 6230 now, unlike Orange).. and was told "sorry, the PAK team close at 8pm"... at this point I went very silent and I know the person I was talking to realised I was pissed off, however, due to their shit system she was unable to help me...

First thing tomorrow morning this is going to be expressed in a formal complaint letter.... It's a shame to be on bad terms with Orange after so many years of faultless service... :/